About me 😀
I’m Vrinda Rao, the one who never says no to a new challenge and always has a smile on hand. Ready to dive into my world? Let’s go! 👇😀
Age
Let's just say I'm old enough to have some wisdom but young enough to still enjoy a good meme! 😍
Comes from
I hail from the vibrant city of Bangalore, India—where the traffic is as wild as the food is spicy, and the tech innovation is as breathtaking as the lush gardens. 🌿
Cegal Office
You can find me at the Stavanger office, where the coffee’s strong ☕ and the ideas are stronger! 💡
Position
I’m the energetic Customer Success Manager, turning client satisfaction into pure delight and challenges into success stories. Adding value is my mission, and multitasking is my secret sauce! 🚀
Years in Cegal
I’ve been part of the Cegal family for 10 months now—time flies when you’re having fun, making a difference, and learning something new every day!
What does a typical workday look like to you?
Well, let me give you a glimpse into my world as a Customer Success Manager!
My day starts with a cup of coffee (or two) ☕ and a quick scan of my emails, prioritizing the most urgent messages. Positive client feedback always makes my day brighter 😊.
Then, I dive into managing client relationships, addressing their needs, and ensuring they’re maximizing their partnership with Cegal. I handle several meetings and calls, check on client progress, and update them on new features or improvements 🙌.
In the afternoon, I focus on performance monitoring and resolving any issues that arise. I use various tools to track client usage and troubleshoot problems, escalating them as needed 💯. I also work on identifying upsell opportunities and collaborating with my amazing teammates to drive impactful solutions 🚀. Analyzing data and feedback, I pitch new products or services to help clients achieve their goals. It’s a rewarding role that combines relationship-building, problem-solving, and teamwork 😎.
Read more about how it is to work at Cegal >
Which technologies do you work with?
I’m thrilled to dive into tech! I use Salesforce for tracking client interactions and managing renewals, Teams for collaboration and video calls, and Trello for organizing tasks and projects. ServiceNow handles customer billing and workflow efficiency, while SharePoint is where I store and share documents. MS Office 365 is my go-to for creating and editing work, and Co-pilot helps me monitor customer health and feedback 🙌. These tools keep everything running smoothly and fuel my passion for tech! 😍
Which systems are important for you and Cegal to achieve success?
Systems like Salesforce and Co-pilot are crucial—they’re the backbone of everything we do, ensuring that we manage client relationships effectively and leverage data-driven insights to deliver top-notch results every time. 🚀
Do you use AI in your job? If yes, how?
Absolutely! AI is my trusty sidekick. I use it for streamlining tasks in Outlook and enhancing document creation in Word, making my work smarter and more efficient. Plus, it’s like having a secret weapon for tackling complex challenges and boosting productivity! 🚀
You are in our Women at Cegal board, could you tell us a little about this? What you do and why?
I recently joined the Women at Cegal board, and we’re just starting to carve out our path! ✨ Our goal is to create a supportive space for women at Cegal, focusing on networking, mentorship, and growth opportunities. 🤝💡 I'm excited to be part of building a culture where diversity drives innovation! 🚀
What drives you at work and in your role, what's fun?
The thrill of cracking a tough problem, the joy of seeing a project come to life, and the fantastic people I get to work with every day. It’s all about those moments when everything clicks into place and you get to say, “Eureka!” 🚀 The fun? That’s in the constant learning, the exciting challenges, and those glorious “aha!” moments that make all the hard work worth it. As Albert Einstein once said, “The important thing is not to stop questioning. Curiosity has its own reason for existing.” 🌟
What is the best thing about working in Cegal?
The best thing about working at Cegal is the amazing culture we have here.
We are a supportive, innovative, and fun-loving team that values collaboration, learning, and excellence.
We work hard, but we also laugh harder and celebrate every success together. We are not just colleagues, we are friends who share a passion for tech and a vision for the future. I feel lucky to be part of such an awesome community. 😍
What is your favourite quote?
This quote inspires me to be proactive and positive in everything I do.
Be the change that you wish to see in the world.
