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Service Desk Administrator

Contribute to efficient delivery of a World Class Service to our customers and partners

Cegal Service Desk provides World Class Service to our customers

The available position is critical to the efficient delivery of a World Class Service to our customers and partners. It offers a varied role, reinforcing ITIL processes, and focusing on priorities set by the Service Delivery Team to meet customer expectations. Another key aspect will be to process User Access Requests in a consistent and timely manner.

About the job

Work tasks include:

  • Collaborate with ServiceDesk staff to manage service requests, incident and problem tickets through our Service Management System in adherence to ITIL processes.
  • Process all User Access Requests consistently and in a timely manner.
  • Provide support and advice to ServiceDesk team to efficiently manage all open tickets, and drive improvements to deliver better service.
  • Ensuring knowledge base and documentation is accurate and up-to-date.
  • To provide administrative support to operational teams within the ServiceDesk process owners remit.
  • Individual & Departmental KPI reporting.

Personal qualifications:

  • Service-oriented and committed
  • Effective communicator
  • Ability to deliver a high level of quality and customer experience
  • Ability to manage multiple tasks simultaneously
  • Cooperative skills
  • Engaged, creative, determined and responsible
  • Be a team player and contribute to knowledge transfer and competence development
  • An automation and standardisation mindset
  • Curious and fast learner, particularly with regards to new technologies
  • Good written, oral and interpersonal communication skills

Other beneficial qualifications:

  • Good understanding of ITIL v3 and qualified at foundation level desirable
  • Experience within ServiceDesk / Helpdesk environments
  • Knowledge of ServiceDesk operations and/or ServiceNow (ITSM tool)
  • Knowledge of customer service principles and practice

 We can offer

  • Permanent, full-time position
  • Competitive salary (£18,000 - £24,000), pension, health insurance, travel insurance, death-in-service insurance and discretionary bonuses.
  • 25 days’ annual leave, plus 8 bank holidays

Location: Aberdeen

Application deadline as soon as possible.

Please send your CV to application.uk@cegal.com

About the employer

Cegal is a leading provider of IT and geoscience solutions to the oil and gas industry - a global company with more than 350 employees located in Stavanger, Oslo, Trondheim, London, Aberdeen, Dubai, Houston and Calgary.

Our vision is Beyond Technology and since the beginning, Cegal has combined technology with human inventiveness.

We use the term “Cegalian” about our employees. A Cegalian is someone who live by our values, InventiveCourageousPassionateBalanced, as we strive to let our values drive our performance, guide us in how we work as individuals, as teams and as an organization. Our values are rooted within the company, reflecting our spirit and the culture we work by.

As everyday work is getting more and more complex, we use a wide range of systems and applications designed to deliver what we need to get the job done. Cegal recognizes that terms of employment are important and believe that good efforts should be rewarded accordingly.

About the employer

We are a leading provider of IT and geoscience solutions to the oil and gas industry - a global company located in Stavanger, Oslo, London, Aberdeen, Dubai, Houston and Calgary.

We are more than 300 employees, of which more than 50 are highly skilled geoscientists. As everyday work is getting more and more complex, we use a wide range of systems and applications designed to deliver what we need to get the job done.

Cegal recognizes that terms of employment are important, and believe that good efforts should be rewarded accordingly.

Our vision is Beyond Technology and since the beginning, Cegal has combined technology with human inventiveness.

Our values are rooted within the company, reflecting our spirit and the culture we work by. We strive to let our values drive our performance, guide us in how we work as an individual, as a team and organization. We have four values that are based on our vision and provide the foundation for everything we do:

  • Inventive
  • Courageous
  • Passionate
  • Balanced

Data Protection

Your privacy is important to us. In order to process your application for employment at Cegal and to verify your information and conduct reference checks etc., we may need to collect information such as:

  • Name, address, email address, telephone number, or other contact information;
  • Information contained in your CV or cover letter, such as previous work experience, education, or other information 
    you provide for our consideration;
  • Type of employment sought, desired salary, willingness to relocate, 
    or other job preferences, and
  • Names and contact information for references.

By submitting your Job Application Data you are granting your consent to the processing of that information. Your job application is only kept for the duration of the recruitment process and is then deleted. Please contact our Data Protection Officer via dpo@cegal.com if you have any questions.