Cegal is looking for IT professionals to fill vacant positions in our Service Desk team.
Cegal Service Desk is a professional communications center, providing customers, employees and business partners with single point of contact (SPOC). With several years of experience within service and customer support, the team has a low turnover. We ensure a consistent level of competence on the service we provide by securing knowledge transfer from seniors to trainees.
We provide first and second line support for all customers. With expertise on geoscience applications, we can further support several of our customers' separate applications and systems.
With a Service Management System, we work in accordance with the ITIL framework when handling requests, incidents, request for change and other related processes. All technicians are ITIL Foundation certified.
We aim to help our customers develop business value through technology. With passion, we put our effort into providing World Class Service through a high level of support, and by maintaining a high first-level resolution rate. We provide swift response, a broad competence level and short handling time.
The Service Desk is responsible for Incident Management, Access Management, Cegal Cloud for IT Operations, PC Preparation and User Administration in addition to first and second line support.
Work tasks include
Other beneficial qualifications
We can offer
Application deadline as soon as possible.
Please note that work hours will include weekends and red-letter day. For any questions about the position, contact Pål Østbø +47 950 33 752. Please note that we do only accept inquiries from candidates, not recruitment agencies.
Please send your cover letter and CV to firstname.lastname@example.org (Applications lacking cover letter will not be evaluated)
David Eike Cayeux works in the Cegal Service Desk team. Click here to read more about working with him and his colleagues.
Cegal is a leading provider of IT and geoscience solutions to the oil and gas industry - a global company with more than 350 employees located in Stavanger, Oslo, Trondheim, London, Aberdeen, Dubai, Houston and Calgary.
Our vision is Beyond Technology and since the beginning, Cegal has combined technology with human inventiveness.
We use the term “Cegalian” about our employees. A Cegalian is someone who live by our values, Inventive – Courageous – Passionate – Balanced, as we strive to let our values drive our performance, guide us in how we work as individuals, as teams and as an organization. Our values are rooted within the company, reflecting our spirit and the culture we work by.
As everyday work is getting more and more complex, we use a wide range of systems and applications designed to deliver what we need to get the job done. Cegal recognizes that terms of employment are important and believe that good efforts should be rewarded accordingly.
Your privacy is important to us. In order to process your application for employment at Cegal and to verify your information and conduct reference checks etc., we may need to collect information such as:
By submitting your Job Application Data you are granting your consent to the processing of that information. Your job application is only kept for the duration of the recruitment process and is then deleted. Please contact our Data Protection Officer via email@example.com if you have any questions.