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IT professionals -Cegal Service Desk

Cegal is looking for IT professionals to fill vacant positions in our Service Desk team.

Cegal Service Desk

About the Service Desk

Cegal Service Desk is a professional communications center, providing customers, employees and business partners with single point of contact (SPOC). With several years of experience within service and customer support, the team has a low turnover. We ensure a consistent level of competence on the service we provide by securing knowledge transfer from seniors to trainees.

We provide first and second line support for all customers. With expertise on geoscience applications, we can further support several of our customers' separate applications and systems.

With a Service Management System, we work in accordance with the ITIL framework when handling requests, incidents, request for change and other related processes. All technicians are ITIL Foundation certified.

We aim to help our customers develop business value through technology. With passion, we put our effort into providing World Class Service through a high level of support, and by maintaining a high first-level resolution rate. We provide swift response, a broad competence level and short handling time.

The Service Desk is responsible for Incident Management, Access Management, Cegal Cloud for IT Operations, PC Preparation and User Administration in addition to first and second line support.

About the job

Work tasks include

  • Manage requests and incidents through our Service Management System and by phone
  • Troubleshooting, debugging and problem solving for first and second line support
  • Focus on automation and self-service
  • Tasks related to optimization and improvement
  • Documentation
  • Participate in internal project work when required
  • Work with other teams/departments when required
  • Work hours will include weekends and red-letter days

Personal qualifications

  • Service-oriented and committed
  • Effective communicator
  • Ability to deliver a high level of quality and customer experience
  • Ability to manage multiple tasks simultaneously
  • Cooperative skills
  • Engaged, creative, determined and responsible
  • Be a team player and contribute to knowledge transfer and competence development
  • An automation and standardization mindset
  • Curious and fast learner, particularly with regards to new technologies
  • Good written, oral and interpersonal communication skills (Norwegian and English)
  • Ability to thrive in a fast-paced work environment

Other beneficial qualifications

  • Good technical expertise in several disciplines: Microsoft Azure, Azure Active Directory, Hybrid Cloud, Office 365, Cloud services, Windows server, Windows 10, Secret server, Citrix, RDS, Exchange, TCP / IP, WIFI / WLAN and Active Directory
  • Experience from Service Desk / Help Desk (or other relevant support)
  • Certifications from i.e. ITIL, Microsoft, Citrix, Cisco
  • Knowledge of and experience with ITIL processes

We can offer

  • Full time position
  • Competitive salary and benefits
  • Exciting and challenging work environment and tasks

Location: Stavanger

Application deadline as soon as possible.

Please note that work hours will include weekends and red-letter day. For any questions about the position, contact Pål Østbø +47 950 33 752. Please note that we do only accept inquiries from candidates, not recruitment agencies.

Please send your cover letter and CV to application@cegal.com (Applications lacking cover letter will not be evaluated)

Meet David, Incident Manager at our Service Desk

David Eike Cayeux works in the Cegal Service Desk team. Click here to read more about working with him and his colleagues. 

About the employer

Cegal is a leading provider of IT and geoscience solutions to the oil and gas industry - a global company with more than 350 employees located in Stavanger, Oslo, Trondheim, London, Aberdeen, Dubai, Houston and Calgary.

Our vision is Beyond Technology and since the beginning, Cegal has combined technology with human inventiveness.

We use the term “Cegalian” about our employees. A Cegalian is someone who live by our values, InventiveCourageousPassionateBalanced, as we strive to let our values drive our performance, guide us in how we work as individuals, as teams and as an organization. Our values are rooted within the company, reflecting our spirit and the culture we work by.

As everyday work is getting more and more complex, we use a wide range of systems and applications designed to deliver what we need to get the job done. Cegal recognizes that terms of employment are important and believe that good efforts should be rewarded accordingly.

Data Protection

Your privacy is important to us. In order to process your application for employment at Cegal and to verify your information and conduct reference checks etc., we may need to collect information such as:

  • Name, address, email address, telephone number, or other contact information;
  • Information contained in your CV or cover letter, such as previous work experience, education, or other information 
    you provide for our consideration;
  • Type of employment sought, desired salary, willingness to relocate, 
    or other job preferences, and
  • Names and contact information for references.

By submitting your Job Application Data you are granting your consent to the processing of that information. Your job application is only kept for the duration of the recruitment process and is then deleted. Please contact our Data Protection Officer via dpo@cegal.com if you have any questions.